Hi, my name is Ellen Dechant. My official title is Director of Operations for one of the biggest growing Real Estate teams in Northern Virginia. I began my working relationship with Impact Media Co. roughly over a year ago. At the time, my team was made up of very few, but very dedicated individuals wanting to make an ‘impact’ on the Real Estate market.
Our CEO, John Murdock, was the person that introduced me to Impact Media Co., and this began our journey onward and upward. From the start of working together, Impact Media has completely fulfilled all of our expectations, and then some. We started with a few small ideas that Impact Media took and ran with, perfected into an absolute science then built out campaigns for our database.
Looking at where we started, and where we are at now, I honestly can say it would not have been possible without Impact Media and the amazing support that comes with them. New campaigns mean new problems- Let me tell you about customer support. Whether the unavoidable glitches were noticed on our end, or Impact Media picked up on it, there was a fix created almost instantly. Waiting on hold for an automated robot doesn’t happen- working with Impact Media means you’re calling an actual person.
From the beginning, though we had a slim build, we had the vision to grow our team, we just needed the right support team. Without a doubt, our team’s success and growth would not have been achievable without Impact Media. As a growing team, you need constant communication, advice, and support. I can honestly say that if I called Josh Ellis, co-founder of Impact Media, any time of day, my call would either be answered or I’d get a follow-up text within minutes. Support doesn’t give Impact Media justice.
They go above and beyond. These guys are absolute geniuses but have no problem dumbing it down for the less knowledgeable, and do so in a way that you don’t feel stupid. Impact Media has been an integral part of our success. They have brought all of our ideas to fruition and implemented them in such a way that it guarantees success. If I were to rate them out of five stars, I’d give 100!